Frequently Asked Questions

How do I know the bags are authentic?

Every bag undergoes dual authentication: Entrupy AI scan plus Check Check expert review. A digital certificate ships with every order.

What condition are the bags in?

We only carry bags rated Very Good or above. Each listing includes a detailed condition description and 8+ photos showing any wear.

What brands do you carry?

We focus exclusively on Hermes, Chanel, Louis Vuitton, and Dior.

What is your return policy?

We accept returns within 3 days of delivery if the item significantly differs from the description. See our full Return Policy for details.

How long does shipping take?

US orders: 2-4 business days via FedEx or UPS. International orders: 5-10 business days via DHL Express. All shipments are fully insured.

Can I sell my bag to you?

Yes. We purchase Hermes, Chanel, Louis Vuitton and Dior bags in Very Good condition or above. Submit photos via our Sell page and receive an offer within 48 hours.

Do you offer payment plans?

We plan to support installment options such as Klarna after payment setup is complete.

I'm a dealer. Can I buy in bulk?

Yes. Apply for B2B wholesale access on our Wholesale page. Minimum first order is $5,000.

Are you affiliated with Hermes, Chanel, Louis Vuitton or Dior?

No. The Crest Vault is an independent pre-owned luxury goods retailer and is not affiliated with, authorized by, or endorsed by any of the brands we carry.