Privacy Policy

This Privacy Policy explains how The Crest Vault collects, uses, discloses, and protects personal information when you visit our website, contact us, submit a buyback inquiry, request wholesale access, or make a purchase.

Effective date: June 1, 2026

The Crest Vault is operated by Cloucean Vintage Bags LIMITED, a Hong Kong limited company.

Information We Collect

• Contact details such as name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including purchased items, payment status, shipping details, returns, and customer service records.
• Buyback or wholesale inquiry information, including product details, photos, condition notes, and business contact information.
• Device, browser, IP address, cookie, analytics, and site usage information.

How We Use Information

• To operate the store, process orders, arrange shipping, provide customer support, and manage returns.
• To review buyback, authentication, and wholesale inquiries.
• To prevent fraud, protect our business, and comply with legal obligations.
• To improve the website, customer experience, merchandising, and service quality.
• To send service messages and, where permitted, marketing communications.

How We Share Information

We do not sell personal information. We may share information with service providers only where needed to operate the business, including payment processors, Shopify, shipping carriers, authentication or quality-control providers, analytics providers, email platforms, professional advisers, and legal authorities where required by law.

Cookies and Analytics

We may use cookies and similar technologies to keep the site functional, remember cart activity, improve performance, understand traffic, and support fraud prevention. You can manage cookies through your browser settings, though some site features may not work properly if cookies are disabled.

Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, fraud prevention, dispute resolution, and customer service purposes.

Security

We use reasonable safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or request portability of your personal information, or object to certain processing. You may also unsubscribe from marketing communications at any time.

International Transfers

Because we operate internationally and use global service providers, your information may be processed outside your country or region. Where required, we rely on appropriate safeguards for cross-border transfers.

Third-Party Links

Our website may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

Children

Our services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date where appropriate.

Contact

For privacy questions or requests, contact us at privacy@thecrestvault.com.