Return & Refund Policy — The Crest Vault

Effective Date: June 1, 2026

Our Commitment

Every item at The Crest Vault is authenticated, described accurately, and photographed in detail. We stand behind every sale.

Return Window

We accept returns within 3 days of confirmed delivery.

Eligible Reasons for Return

• Item significantly differs from the description or photos
• Authentication concern not previously disclosed
• Item arrives damaged due to shipping

Non-Eligible Returns

We do not accept returns for:

• Change of mind or buyer's remorse
• Condition issues that were clearly disclosed in the listing
• Color variation due to screen/monitor calibration
• Items that have been used, altered, or damaged after delivery

Return Process

1. Email returns@thecrestvault.com within 3 days of delivery
2. Include your order number and reason for return with photos
3. We will review and respond within 1 business day
4. If approved, we will provide a prepaid return shipping label
5. Item must be returned in original condition with all included accessories
6. Refund issued within 5 business days of receiving the return

Refund Method

Refunds are issued to the original payment method (credit card, PayPal, or Klarna). Shipping costs are non-refundable unless the return is due to our error.

Authenticity Dispute

If you have a genuine concern about the authenticity of your purchase, please contact us immediately at auth@thecrestvault.com. We take all such concerns seriously and will work to resolve them promptly.

Contact

Email: returns@thecrestvault.com

Response time: within 1 business day