Client Care

Our client care process is designed for high-value pre-owned luxury bags: clear answers before purchase, careful documentation before shipment, and practical support after delivery.

Before You Purchase

If you need additional information about a listing, contact us with the product name or SKU. We can help clarify condition notes, included accessories, authentication support, shipping expectations, or return policy details.

After You Order

Before dispatch, the exact item is checked against its listing photos, condition notes, included accessories, and applicable authentication or quality-control documentation.

Shipping Support

Every order includes complimentary insured shipping. Tracking details are provided when the shipment is processed, and signature handling may apply depending on the order value and destination.

After Delivery

If you have a concern after receiving an item, contact us promptly with your order number, clear photos, and a description of the issue. We will review the listing record, shipment record, and relevant documentation.

Contact

Email support@thecrestvault.com. For faster help, include the product name, SKU, order number, and the question or concern you want us to review.