Return & Refund Policy

Every item sold by The Crest Vault is pre-owned unless clearly stated otherwise. We review, photograph, and describe each item carefully so clients can make an informed decision before purchase.

Effective date: June 1, 2026

Return Window

Eligible return requests must be submitted within 3 days of confirmed delivery.

Eligible Return Reasons

• The item materially differs from the listing description or photos.
• The item arrives damaged due to shipping.
• You have a documented authenticity concern that was not previously disclosed.

Non-Eligible Returns

• Change of mind or buyer's remorse.
• Condition issues clearly shown or described before purchase.
• Natural wear consistent with a pre-owned item.
• Color differences caused by lighting, photography, or screen calibration.
• Items used, altered, damaged, cleaned, repaired, or missing included accessories after delivery.
• Items returned without the original included accessories, packaging, authentication or quality-control documentation where provided, tags, or shipment materials.

Return Process

1. Email support@thecrestvault.com within 3 days of delivery.
2. Include your order number, reason for return, clear photos of the item, photos of all inclusions, and packaging condition.
3. We will review the request and respond with next steps.
4. If approved, the item must be returned in the same condition received with all included accessories, packaging, and documentation.
5. Refunds are issued to the original payment method after the returned item is received and inspected.

Authenticity Concerns

If you have a genuine authenticity concern, contact support@thecrestvault.com with your order number, clear photos, and any supporting documentation. We take these matters seriously and may review the original listing record, intake notes, third-party documentation where available, and shipment record.

Before You Buy

For high-value pre-owned luxury bags, we encourage clients to contact us before payment with questions about condition, inclusions, available documentation, shipping, or return eligibility.