Frequently Asked Questions

Clear answers for buying, authentication, shipping, returns, sell-to-us inquiries, and wholesale access.

Authentication & Product Review

How do I know the bags are authentic?

Every item is reviewed before listing and checked again before shipment. Eligible items may also be supported by third-party authentication or quality-control evidence from providers such as Entrupy, CheckCheck, and Legitmark.

Do all products come with third-party reports?

Where applicable to the specific product and provider workflow, we provide authentication or quality-control documentation before dispatch. The exact provider combination may vary by brand, model, material, and provider eligibility.

What brands do you carry?

We focus on Hermès, Chanel, Louis Vuitton, and Dior bags. A narrower category allows us to maintain a more consistent review standard.

What condition are the bags in?

We focus on select pre-owned luxury bags with condition suitable for boutique resale. Product listings should be reviewed carefully for visible wear, inclusions, photos, and item-specific notes.

Orders & Shipping

Is shipping free?

Yes. Every order includes complimentary insured shipping. Customers do not pay a separate shipping fee at checkout.

Where do you ship?

The current Shopify shipping profile is configured for the United States. Other destinations may be reviewed by request before purchase, depending on item value, carrier coverage, insurance availability, customs requirements, and payment approval.

How long does shipping take?

Shipment timing depends on the final destination, carrier service, pre-shipment review, and insurance handling. Tracking details are provided once the order leaves us.

Can I ask questions before buying?

Yes. Contact us before checkout if you need additional product photos, condition clarification, inclusion details, or authentication documentation references for a specific item.

Returns & Concerns

What is your return policy?

Please review our Return & Refund Policy before purchase. Because each pre-owned luxury bag is unique, returns are handled according to item condition, listing accuracy, timing, and documentation.

What if I have a concern after delivery?

Contact us with your order number, concern, and clear photos. We will review the listing record, intake notes, third-party documentation where applicable, and shipment record.

Sell & Wholesale

Can I sell my bag to you?

Yes. We review Hermès, Chanel, Louis Vuitton, and Dior bag submissions. Submit clear photos and available documentation through the Sell Your Bag page, and our team will review whether the item fits our current buying standard.

Do you offer B2B wholesale?

Yes. Qualified trade buyers can contact us for wholesale access. Availability depends on inventory, product category, buyer profile, and transaction requirements.

Are you affiliated with Hermès, Chanel, Louis Vuitton, or Dior?

No. The Crest Vault is an independent pre-owned luxury goods retailer. We are not affiliated with, authorized by, sponsored by, or endorsed by any of the brands referenced on this website.